Last updated: 22 January 2026
This Privacy Policy explains how Blue Light Escapes Ltd (“Blue Light Escapes”, “BLE”, “we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to:
- Visitors (Not signed in)
- Members
- Hosts
- Partners
Name: Blue Light Escapes Ltd
Address: Fusion Hive, North Shore Road, Stockton-on-Tees, TS18 2NB
Email: hello@bluelightescapes.com
Phone: 01642 262606
We are the data controller responsible for your personal data.
We collect and process the following categories of personal information, where relevant:
Visitors (Not signed in):
- IP address
- Device and browser information
- Pages visited and interaction data
- Cookie and analytics data
Members:
- Name
- Email address
- Date of birth
- Employment or eligibility information
- Verification data (work email or ID)
- Membership number
- Login credentials
- Payment and transaction data (processed via third-party providers)
- Communication preferences and history
- Platform usage data
Hosts:
- Name and contact details
- Business details
- Escape/experience address and listing information
- Verification and due diligence data (including ID checks via third parties)
- Payment information
- Communication preferences and history
Partners:
- Name and business contact details
- Contractual and billing information
- Marketing and collaboration communications
Personal information means any information that can be used to identify a living individual.
3.1 Information you provide directly
Most of the personal information we process is provided directly by you when you:
- Create an account
- Apply and become a member
- Apply and become a host and list an escape or experience
- Partner with us
- Contact us for support
- Subscribe to communications
3.2 Information we receive indirectly
We may receive personal information indirectly from:
- Verification providers (e.g. ID or eligibility checks)
- Payment providers
- Analytics and cookie providers
- Technology and hosting partners
We use your personal information to:
- Operate and manage the Blue Light Escapes platform
- Verify eligibility and identity
- Manage memberships, listings, and partnerships
- Process payments and refunds
- Facilitate bookings between members and hosts
- Communicate with you about your account or services
- Improve our platform and user experience
- Prevent fraud and misuse
- Comply with legal and regulatory obligations
Under UK GDPR, the lawful bases we rely on include:
Your consent: for marketing communications and non-essential cookies. You may withdraw consent at any time by contacting us or updating your preferences.
We have a contractual obligation: to process where necessary to provide membership, listings, or services.
We have a legal obligation: to retain or disclose information by law.
We have a legitimate interest: in operating the platform or service, improving services, preventing fraud, and ensuring security (balanced against your rights).
We may share your personal information with:
- Payment processors
- Identity and verification providers
- Hosting, analytics, and email service providers
- Hosts (where necessary to facilitate bookings)
- Professional advisers (legal, accounting, compliance)
- Regulators or authorities where legally required
We do not sell personal data.
Your personal information is securely stored using:
- Encrypted databases
- Access-controlled systems
- Secure hosting environments
Retention
We keep personal data only for as long as necessary:
- Account and membership data: while active and for a reasonable period after closure
- Financial records: as required by law
- Marketing data: until you opt out
Data is securely deleted or anonymised when no longer required.
Under data protection law, you have the right to:
Your right to access: request copies of your personal information
Your right to rectification: request correction of inaccurate or incomplete data
Your right to erasure: request deletion of personal data in certain circumstances
Your right to restriction of processing: request limited processing in certain circumstances
Your right to object to processing: object to processing in certain circumstances
Your right to data portability: request transfer of data to another organisation or to you
You are not required to pay a fee to exercise your rights. We have one month to respond to valid requests. To exercise your rights, contact us at: hello@bluelightescapes.com
We use cookies and similar technologies to operate and improve our platform.
For full details, please see our Cookie Policy.
We may send marketing emails to members, hosts and partners about:
- Offers and discounts
- Platform updates
- Relevant travel and wellbeing content
You can opt out at any time via:
- The unsubscribe link in emails
- Your account preferences
- Contacting us directly
Service-related emails (e.g. verification, payments, renewals) cannot be opted out of.
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption
- Access controls
- Secure hosting environments
No system is completely secure, but we take reasonable steps to protect your data.
Our platform contains links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
If you have concerns about how we use your personal information, please contact us first:
Address: Fusion Hive, North Shore Road, Stockton-on-Tees, TS18 2NB
Email: hello@bluelightescapes.com
Phone: 01642 262606
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or email where appropriate.